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| Posted on 11/4/09 at 01:58 PM | |
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Jonathan, It's always a good idea to have the customer sign something that certifies the information they have supplied to you, including all spelling, garment styles and colors, design size and colors, and garment sizes and quantities. You can also provide this via email, which in some cases is just as good as a signature. It may be a lot more work to type it all out, so a jpeg of the order form will suffice in most cases, especially if that is your policy. The main idea is to make your customer responsible for the information they supply you with. A disclaimer at the bottom of your invoice or order form stating that you are not responsible for customer errors in ordering, spelling, sizes, etc. is also very common. Most printers I work with require the customer to sign a receiving order when the shirts are picked up stating that the shirts are correct, including ink colors, sizes and quantity. You have got to cover your own butt with most people. They don't always mean to defraud you on purpose - sometimes they honestly think they told you about the extra 4 shirts they needed, or the ink color change, or whatever the issue is. Paperwork will back you up every time, especially when they have signed it or replied to a confirmation email. | ||
 
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